Hello there, I'm Simon Cooper
I help Customer Success Mangers deliver excellent QBRs
My Story
I have spent the last 15 years working at a number of SaaS companies. Covering the full scale of a 60 person Canadian start-up called Affinio all the way to running a $7.2m book of business at, Salesforce.
Over those 15 years, I have delivered hundreds of Quarterly Business Reviews. These have mostly be in the UK, and Europe, but also in the United States, South East Asia and Japan.
The vast majority of those clients have been leading brands, such as Accor Hotels, Aviva, Barclays, Expedia, Tesco, Sony Music, John Lewis and Unilever to name a few.
Visit my LinkedIn profile and feel free to connect.
Why I Do It
I know first-hand, that running a QBR can be a stressful experience:
- Presenting to senior stakeholders
- High exceptions from colleagues
- Commercial numbers to hit
It can take many years for CSMs to get into their groove running QBRs. I want to share my experiences; good and bad, so that you get more comfortable with delivering QBRs quicker.
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