
The QBR Hero
Join an ever growing goup of professionals who receive my monthly newsletter, getting practical tips and advice enabling you to go from hosting average QBRs to running exceptional QBRs.
A Recession is Coming
I'm not here for doom and gloom, but we should recognise the fact the global economy has just lurched into a bad place. Global economies are flashing red with ongoing geo-political problems and the recent application of trade tariffs. And whilst global politics might seem a long away from our day...
Apr 08, 2025
A QBR is not a Report
This month's newsletter is supported by make.com, an automation tool that I've been using quite a bit myself recently. It saves me a lot of time by eliminating previous manual efforts.
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Basic Data Shouldn't be in a QBR
Over the last couple of weeks, I've picked up on more and m...
Mar 10, 2025
Let's Go!
Having been in Customer Success for over 10 years, I have conducted hundreds of QBRs. Some of my early ones were pretty poor, but through practice, feedback and a desire to improve, I got to a stage where I thoroughly looked forward to a QBR knowing that I had the skills and experience to deliver...
Feb 10, 2025
The QBR Hero
